According to CBP, you may be required to complete another interview when you renew your Global Entry. Many travel credit cards offer reimbursement for the Global Entry application fee if you use these cards to pay it. The Global Entry grace period means you can continue using Global Entry benefits for up to 24 months if you apply for renewal before your existing membership expires. Here are our picks for the best travel credit cards of , including those best for:.
You might be able to schedule a Zoom interview. How to qualify for the month grace period. New Yorkers can now apply to Global Entry. Some credit cards cover the Global Entry application fee. Every 4 years. Every 5 years. You shouldn't wait to renew. Frequently asked questions Can I renew my Global Entry online? How long does it take to renew Global Entry? Do I need another interview to renew Global Entry? What is the renewal fee for Global Entry?
How does the Global Entry grace period work? Good luck. I just called the CBP this morning and spoke to a live agent, who promptly told me that nothing could be done unless your application was still Pending Review beyond 6 months I have been waiting 5 months and 1 week. Basically a waste of time for me to wait 20 minutes on hold…some travelers have noted that the call helped to nudge something along…seems not the case for me.
I hope others have better luck. Update: Conditionally approved after almost 5. The CBP agent at the interview asked me about my past addresses and took my fingerprints. Informed me that I would need to wait an additional 2 weeks for final approval and the GE card. If I do receive final approval in the 2 weeks as promised, then the entire process will have taken 6 months.
Good luck to everyone still waiting. Agent did share that most conditional approvals happen within weeks, and was surprised to hear how long I had to wait. I applied on Oct. Location: CA Condition: green card holder conditional. I sent In renewal June I emailed two weeks ago. They certainly had no backlog charging my credit card. I applied on June 4. It has now been 22 weeks and I am still waiting for Conditional Approval.
I finally got through to a rep right away this morning. The number is prompts are now Alas, the very polite rep said the processing time is now six months. It is incredibly discouraging. After over 24 weeks, I received Conditional Approval last night. Unfortunately, the closest facilities that have appointments available within the next two months are all at least a five-hour drive away, but I scheduled an appointment at one of them for early next week.
Good luck to those of you still waiting. Now LA location is open, but only for January and February If you are living in So.
Cal have no location available! No, I had to travel without it! They closed LA location unannounced, inconvenienced many people, and now they did the same thing with San Francisco location! If you are planning to walk upon arrival in in the future, you need to make sure that they are available again!
This is crazy. I have to take a time off to do this! The GE program should be investigated. Do you know foreign nationals who are on visas request congressmen to investigate their pending immigration cases because their cases are pending too long? Maybe we should do the same thing. GE take fees right away but leaves applications unprocessed for 6 months.
This is not acceptable! I applied for Global Entry five months ago on June 20, now at days and am still waiting for conditional approval. I sent an email inquiry to CBP over a week ago to inquire on the status and just to make sure they received my application. Especially with how many mentioned that their applications suddenly seemed to get conditionally approved after calling.
I called CBP in the morning and luckily only had to wait eight minutes before speaking to an agent. My TSA precheck expires in one month and I now I fear I may have to bite the bullet and pay to have that renewed even though precheck is included in Global Entry. Fingers crossed that the call makes a difference! I agree with the previous comment that the GE program should be investigated. We as citizens are required to comply with government regulations, pay taxes in a timely fashion, etc.
But, who is holding the government accountable for continuing to collect application fees for a program with a never ending backlog? Also, I never received a reply from my email submission. In all, the process will have taken nearly 8 months to complete. Did they notify you by email that your status had changed? Renewed June My husband and I applied August 12, He was approved in a matter of days. I am still waiting for conditional approval, days and counting.
I applied, for the first time, in November and I am still waiting to be conditionally approved. Should be some kind of record. We applied in April My husband got approved in a few weeks. Applied on August 30th, and still waiting on CA. My bf applied a week after me, got conditionally approved a week after that and set up an interview within 2 weeks. He has already received his card and I am still waiting.
Its absolutely ridiculous! My status lapsed because I was waiting on my also recently-expired passport to get reissued. I am guessing that my lapsed position did not get me to the top of their stack…. Husband and I applied within 1 hour of each other. I was approved Day 3. Husband waiting still Day Neither of us has been out of the country without each other. No criminal records. Trying to find an Enrollment Center has been a disaster. Even tried to find somewhere with appts within miles — no luck.
Trying to get GE before a trip next spring. Right now I feel that this process is a complete rip off of my tax dollars. I agree with you. They should have more interview locations accessible to all applicants. When my application was pending, the interview location near my home was available. Right before my application was conditionally approved, this location became unavailable.
I have already traveled internationally once before my application was conditionally approved. GE includes TSA pre. My previous trip required a domestic flights and I had to be on a regular line while my husband, who applied after me but received a GE card within 2 weeks, went through the express lane.
I have been extremely frustrated. I agree. They should stop taking applications if they do not have interviews available. No one should have to travel to a far away city to have an interview. Last minute cancellations on their part are not uncommon, and not everyone travels internationally and is therefore able to have an interview on arrival.
There should be a way to request a refund in a situation like that. My family of four is in limbo— conditionally approved but no interviews available near us or in any domestic location we have traveled to. Our one international trip this year is months away. My wife and I applied 1 week apart. I applied in end of June , she applied forst week of July. She got approved in 1 week, had her interview, and got her global entry card within the month.
I am yet to be conditionally approved. It has been days. I realize now this is strangely quick. We went through a lengthly process to get my husband a green card a couple years ago so I do wonder if that helped. They already have extensive info on me for sure. Or maybe I just got lucky? I do know from the visa process that these things are so so so random.
It does take quite awhile to get in interview here though I scheduled mine in September. Received approval today with no interview. Just shy of 6 months. Meanwhile, my mother-in-law, father-in-law, wife, and two children all applied in October, and every one of them was approved within five days. My wife and I applied on Aug 7th, I got conditional approval about a week later, but wife is still waiting for Conditional approval today. I cannot get through when I call.
Hubby did as well. I finally got email re CA yesterday. He is still waiting. So 18 weeks for me. I applied on June 30th and it is still under review. This is unacceptable service no matter what the excuse is. There is no recourse or refunds offered and I cannot even talk to a customer service agent. I just got through to an agent who told me typical approval wait time is months, and there is nothing they can do until after 8 months. I renewaled June 11, and still pending status.
I called in December and was told 1 year wait. I sent my expired renewal in on June Finally got approved right at 6 weeks.
No interview needed. My spouse did a new application three weeks ago. Go approved in 1 week. Heading to MIami for interview since they have immediate appointments available. Hope yours will come soon. If my Global Entry application ever gets through I would need to take a day off to travel to the nearest interview place. Global Entry is a waist of time and money.
Good for you! I have thought about doing that. With the interminable backlog and lack of interview slots — not to mention the no refund policy— the decent thing for Global Entry to do would be to offer to transfer the pending applications to TSA pre-check for anyone who was interested. I called last month 5 months post submitting application and was told to call back the next month because the standard wait time is months… I was told they have no order in which they process these applications.
My husband and I applied on the same day, he had conditional approval 3 days later. I tried twice, the same thing happened. The recording stated that there was a 30 minute wait time. I was on hold for about 2 minutes. Customer service at its best! They had no problem processing my payment on the day of application. So frustrating! Your experience is similar to mine. My travel companion who applied the same day got conditional approval 4 months in.
I just tried to call the numbers and I get disconnected after the prompts. This is so annoying. I have a trip in March and I hope that I can get this resolved before then. Finally after days, I got Conditional Approval today.
I live in California and the next available interview is for the last week of March. When I clicked on the California Interview site, a message popped up that there was availability for February 12 in 2 days! Of course, I snagged it even though I have to drive two hours to the interview site. I applied for GE in May and am still waiting to this day, more than 8 months later. My wife and I applied on July 26, for Global entry.
My wife is from Belgium. My application was conditionally approved before our trip to Europe in Sep. I was able to do the interview when returning to the U. My wife is still waiting for approval. In four days will be exactly six months since she applied.
Is this completely randomized or how do they do some screenings in 2 days and others in 7 months? I wish there was some way to know! Go US Govt!! May be my fault, may be on the back end, who knows? Of course no way to correct errors, this being a government IT system, and really no one to call. The lesson I take away: We should hand even more aspects of life over to the federal government — health care, colleges, insurance, etc.
It teaches patience. I applied on 19th October and it says waiting for conditional approval. I used to have TSApre and i thought this would be better but after waiting for 3 months and reading all the above comments I would strongly recommend not to go for Global Entry unless it is required and you have the patience to endure the long delays and lethargic processing. I applied mid August. Anyone know how I can call to request it reviewed? New data point. My wife applied late Tuesday night.
Got conditional approval this morning Friday. She had TSA Pre-check already. Not sure if that matters or if the delays many have posted about is just random. Still waiting for CA. It took about four months from application to conditional approval for me. Luckily, had an international trip planned shortly thereafter so I did the interview about two weeks later.
Hubby applied the same day as I did mid Aug. Thanks for everyone who has posted here, helped me keep my sanity during the waiting time. Add me to the list of husbands and wives who applied at the same time but with very different approval dates. We both applied on 9 July Wife was approved on 13 July Saturday!
Had hoped for approval for a December trip — silly me! We live in eastern Pennsylvania. Philadelphia, Pittsburgh and Baltimore airports are not accepting appointments which leaves Newark and NYC as closest locations. NYC first available was 13 May and we took 14 May. Had seen some comments wondering if different offices had different processing times. My wife applied in July of , it is now Feb 2 and still on pending. Totally ridiculous. Applied on 27 OCT 19 for myself, wife and child.
Wife and child received conditional approvals 6 days later. As a NY resident, my application that has been pending review since August has now been deleted. Thanks for sharing. We updated the post to reflect this new development for New York state residents. Thank you for updating the post to reflect the changes for new York residents. Yesterday I received the following e-mail but no refund yet:.
Thank you for your interest in Trusted Traveler Programs of U. Trusted Traveler Programs are voluntary and available to travelers that go through a comprehensive vetting. Applicants found to be ineligible for participation may still be permitted to enter into the United States although they will not be permitted to use the Trusted Traveler dedicated lanes.
You do not meet the program eligibility requirements because you have listed the state of New York as your current residence. At this time, CBP is unable to verify certain information connected to your application.
CBP is committed to the fair, impartial, and respectful treatment of all members of the trade and traveling public, and has memorialized its commitment to nondiscrimination in existing policies, including the February CBP Policy on Nondiscrimination in Law Enforcement Activities and all other Administered Programs.
Spouse still waiting. We have friends who applied in December? Was told at interview that I was looking for a rational explanation as to why he and other people is still waiting and there is NO rational explanation. Spouse and I both have same international travel and clean record. CBP says they have k applications are barely treading water. Sorry for the bad news folks. Just wanted to come update. I submitted and paid on Aug 12th. I wonder if this could be my lucky week! I applied July 22 Received a Denial Notification March 3 I wrote for reconsideration March Received Conditional Approval March I have reached out twice and they responded with the same template email each time.
My wife and I both applied in October I was conditionally approved two days later. At that time the next available appointment time was in May A few days later, I rescheduled my apt due to a cancellation and had my GE card within a month of applying.
My wife, on the other had had not yet been conditionally approved 18 weeks now. She eligible for GE, is a green card holder in good standing, has no criminal background and has never received an entitlement from the U. Renewed my TSA Pre-check over the weekend last year and received approval the next day. Applied in person for a passport renewal since I lost the previous one and received it in under 3 months last year.
Applied for Global Entry in November and the app is still pending. It is now February 26, Still not conditionally approved. A friend applied at the same time and was approved in a week. The charge for the fee went through immediately. I have never felt so helpless. Applied in August , now 29Feb and nothing. Hoping to get GE before that time, but not at all optimistic. I am a PreCheck participant, and thought it would be easy to upgrade to Global Entry. I applied in mid-November and am still waiting as Mid-March comes around.
I submitted my application August 23rd, I saw it pending review until it dissapeared from their website October 15th The date today is and I am still pending with no end in sight. Yes i am perplexed at best but i geuss patience will pay off BUT is it all worth it? I dont really know.
Been days now. Just a tad shy of 6 months. CPB has closed all Global Entry enrollment centers until at least May 1, which will result in more delays for Global Entry applicants:. Good news! Sounds like they are still processing applications even if interviews are not being done.
I applied for my kids in August and they were finally approved just shy of 7 months later. I checked in Denver. The next nearest office is in Alburquerque but it seems this office is closed as there are no appointments available there at all. Likewise for Houston, which is another city we sometimes visit. Very frustrated. My wife and I applied on October 3rd She was conditionally approved 2 days later. I am still waiting for conditional approval as of today March 31st, so almost 6 months.
Weird, my wife and I have been married for 21 years and have went to the same countries and both no criminal convictions in our background. We go to Caribbean a lot for our anniversaries and birth day so maybe the racial backgrounds make a difference. Both born and raised in same city in Indiana and have been together since middle school.
We both own the same business. Crazy stuff. My wife and I applied Oct 6th We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page.
For an explanation of our Advertising Policy, visit this page. On July 11, we learned that the grace period post-expiration was being extended to two years as they deal with a backlog.
Read on for more details. And here are some essential things you should know if you plan to apply for Global Entry, including how you can get the fee reimbursed, what to expect during the interview, how to use it, renew it and more.
Related: You can get Global Entry upon arrival at these 64 airports. But you may be able to get the Global Entry fee reimbursed or cover the cost for friends and family members.
Typically, this credit is available once every four years. Here are our top picks for low-fee cards to use that offer a Global Entry credit :. Most of the credit cards that offer an application-fee waiver allow you to buy Global Entry for someone else.
With some cards, the credit may not post for up to eight weeks. Depending on where you are, it may take a while to schedule an interview.
At one point, enrollments were suspended through summer , but they resumed in September of last year. If things are backed up and your scheduled interview time seems like forever away, you can always try getting a walk-in interview. Many TPG readers and team members have had success showing up for an interview without an appointment. Or, consider seeking out an interview upon arrival at a participating airport more on that later.
Once at the facility, you may have to wait a bit if the CBP officers are busy. During the to minute interview, expect to be questioned about your application and why you want to join the Global Entry program. The final step was giving my fingerprints and getting my photo taken so make sure to brush your hair on the day of your interview.
A few minutes later, the officer told me I was officially enrolled, and that I would receive my Global Entry card within seven to 10 days which I did.
Some CBP officers will provide actual kiosk training, but mine did not. Related: How long does it really take to get a Global Entry interview appointment? You will be going through an extensive background check and interview, so you should be as truthful as possible. Also, you cannot make changes to your application changes can only be made by contacting the enrollment center once it is submitted, so we recommend double-checking for accuracy. The time it takes for conditional approval varies considerably from one person to the next.
Many people receive conditional approval within two weeks of submitting their application. Eric Jones of The Vacationer has still not been conditionally approved after submitting his application over six months ago. If it has been over a month and you have still not been approved, we recommend using the contact form on the Trusted Travelers Programs website. Until you are approved, your account dashboard will say Pending Review and Waiting for Conditional Approval.
Unfortunately, you cannot schedule your interview until you are approved. I received my conditional approval letter less than one week after submitting my application. I redacted some personal information, but your letter will also include your address and Global Entry Membership Number.
After you have been conditionally approved, you can now schedule your interview. It can be difficult to find an interview time and location near you, so you may have to book a date several months away. You must schedule an interview within 30 days of your conditional approval. Please note, the interview date does not have to be within 30 days, but you must have at least something scheduled. You must also complete the entire enrollment process within days of receiving conditional approval.
Initially, I had to schedule an interview for a date that was four months away at a distant airport. Since this time and location was not ideal, I checked the available interview times at my home airport a few times per day. I booked closer dates at my home airport each time I rescheduled until I finally managed to schedule an interview only 10 days after my conditional approval. You can reschedule your interview as many times as you want, so do not hesitate to do that.
People are constantly canceling and rescheduling their times, so it is important to check the available slots many times per day until you get your desired date and time. I found appointment times to open up more often in the morning and at night, so I would be on the look out then.
Within a few days, you should be able to snag a desirable interview date and time at your nearest airport if you check often. My Global Entry interview lasted five minutes, but reports say they can take as long as 30 minutes. This is a situation where it is better to be over-prepared. Here are items you should bring to the interview.
It also appears on your conditional approval letter. It will be found on the back of your ID card as well. You should arrive minutes before your scheduled interview time. I was only asked for my passport, but many others have said they were asked for a second form of identification and proof of residence. I was also asked about my recent travel history as well as my reason for wanting to become a Global Entry member.
While the interview may feel stressful, it is important to remember you have already been conditionally approved. The CBP officer is simply verifying your documents and information. Bring plenty of documentation to verify and support your application. I was approved on the spot, but it could take additional time for some applicants. The CBP officer took my fingerprints and a digital photograph. Others have reported being instructed to watch a short video explaining how Global Entry works, but I was never given the option.
Reports also state the officer will show you how to use the Global Entry kiosk, but the officer who conducted my interview never did this. If you will be arriving internationally to select United States airports and are conditionally approved for Global Entry, you can complete your interview on arrival. This is a great alternative if there are no available desirable interview times for you to schedule.
You will still need the documents detailed above, so you should have everything ready if you decide to do an enrollment on arrival interview.
Enrollment on Arrival is available at airports in 25 states. It is also available at airports in seven different foreign countries. See the current list here. Within minutes of leaving my interview, I received an email from U.
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