If you're having trouble with your broadband speed, or just want to test how it's doing, our broadband performance tester makes it simple. It'll show you the speed of your line and give us all the data we'll need if you ever get in touch about a fault.
If you're new to Plusnet, wait 10 days for your connection to settle before following any instructions on this page. You can find more tips by taking a look at our How to get the best broadband speed article. There are a couple of things you'll need to do to get the best results.
You'll need to use a laptop or desktop to run the test, so if you're on an iPhone or iPad you should switch to a computer. Before getting in touch with us, it's worth taking a look at our broadband speed guide. The problem might be something you can fix yourself. If you do need to report a fault you'll need run a test first.
You'll also get a speed range. These numbers are just the acceptable speeds for the type of line you have. The 'IP Profile' is designed to stop us from sending more data down your phone line than it or your router can physically handle.
It shows the maximum speed your line is capable of, whilst also receiving a stable connection. The 'IP Profile' shows the maximum speed your line is capable of whilst also receiving a stable connection. If the results show you're not getting the speed you should be, let us know by going to the broadband troubleshooter.
The test results show the acceptable speed range for your broadband line. It's measured in Megabits per second Mbps. If your download speed's within this range, that means there's no faults on your line and your broadband service is working fine. To make sure your speed's as good as it can be, take a look at our broadband speed guide. If your line's capable of faster speeds than you're getting, you might want to check whether you've got the best type of broadband for your needs.
Our Unlimited Fibre has a maximum download speed of 36Mbps. If you want faster speeds and your line's capable, you might want to upgrade to Unlimited Fibre Extra which has an average download speed of 66Mb.
If the test results are okay when you connect with a cable, but not when you're using Wi-Fi, there could be an issue with the wireless. For tips on how to improve things, check out our article on getting the best Wi-Fi signal. If you've run the test above and followed the tips in the speed guide and you're still having problems with your broadband speed, let us know by reporting a problem.
Skip to main content. Call us on WiFi signal will drop and then come back slow speed when I restart the wifi on my laptop. Running W10 troubleshooter doesn't show any issues on my new laptop. Partner laptop will drop signal and she can't get it back without restarting her laptop.
She does not have the very slow speed when rebooting her laptop. But if she closes the laptop without [-Censored-]ting down, is when the WiFi signal drops. The router is not in the master socket but plugged into a media plate. The router is no more than 2 m from where we sit. As I said earlier, this issue has only been happening in the last couple of weeks. Before that we were out of the UK for 6 weeks, but left the router turned on.
It's a starnge problem that maybe points to the router because both laptops are affected intermittently. Go to the fix. Customer and Forum Moderator. Windows 10 Firefox The first thing to try is to separate the 2.
Do you get a decent connection with an Ethernet cable? Sign in. Change package. Change call plan. Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want. Broadband connection problems transcript 63KB. To check what your hub lights mean and what to do next see our router set up guides.
Use a paper clip, pen, or something pointed to press in the reset pinhole button on the back of the hub. Keep the button pressed for 20 seconds. The lights on the front of your hub will eventually flash or change colour. After releasing the reset button, your hub will go through a sequence similar to what you would expect if you had just powered it on.
Keep in mind that if you do this, it'll completely restore your hub to the settings it had when it arrived. So if you've made specific changes to your settings, they'll need to be made again. If your line's very noisy, this can cause problems with your broadband connection - check our Phone fault trouble shooting guide. Make sure the other end is plugged into the broadband socket on your master phone socket with a filter if needed.
This could be a front room or hallway. If you're connecting your computer to your hub with an Ethernet cable, yellow ends check it's plugged into the right socket. Plug one end into your device and the other end into one of the Ethernet ports on the back of your hub.
It's best to use the master socket if you can. Your master socket is where the outside phone line comes into your home. Your router doesn't have to be connected to it, but you'll probably get the best connection if it is. Master socket guide transcript 59KB. If you've got a double master socket one with two phone cord sockets you can connect your router directly, without using microfilters. If you haven't got a double master socket, you'll need to connect your router through a microfilter without using an extension cable.
If this hasn't fixed the problem, go to If you need microfilters, make sure they're working. Once your hub is connected correctly you should check any other devices you've got plugged in to your phone line. Normally, you'll need a filter for every telephone socket in your home where you've got some kind of telephony or broadband equipment plugged in.
This means things like phones, answer machines, faxes, set-top boxes and alarms. If you don't have enough filters to go round, then you'll need to unplug any unfiltered devices or they'll interfere with your broadband. You can buy more filters from www. If you're using Wi-Fi, there's two things you need to keep in mind. Where's best for both your broadband and your Wi-Fi signal.
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