If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. For more details, please see our Condition of returned items policy. What should I do if I sent back the item, but the seller didn't receive it? When returning an item you should always use tracked shipping. If you didn't, and think the seller should have gotten the item back by now, you can ask us to step in and help.
How should I return the item? An item should be returned in the same condition in which it was received. When returning an item you should always use a tracked shipping service and upload tracking. This maintains proof you returned the item to the seller which ensures your refund.
Learn more about return shipping for buyers. Can I return an item if my account is suspended? Can I return more than one item from my order? Depending on the listing, you can return one item or multiple items. Here are your options:. If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back. Skip to main content. Enter the key words you want to ask for help.
A dialog will open as you type your search terms. Enter your search term to display live search results. Use TAB key to navigate results. To improve your help experience, please sign in to your account. How to return an item from your Purchase history Find the item in your Purchase history - opens in new window or tab and select Return this item. Select your reason for the return. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects.
Make sure to follow our Images, video and text policy when you're uploading images. Select Send. Here's how the seller may respond: Accept your return request and offer a full refund — You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost.
When the seller replies, we'll send you an email with details of the next steps. Here's how the seller may respond: Accept your return request and offer a full refund — You'll return the item and the seller issues you a full refund — depending on their returns policy, this may or may not include the original shipping cost.
Cancel a return request Go to your Purchase history - opens in new window or tab and find the item. Select See request details in the More actions dropdown menu. Some buyers will claim an item is damaged even if it is not. In my case my item did come as damaged and wasn't working. So I had to send the seller proof of all of this. Ebay doesn't usually mention this, but if the item comes damaged. The buyer sometimes gets to keep the item and it is on the seller to completely refund them for what they paid.
It doesn't matter if the post office broke the item or not. You still would be responsible in this case. Accepted Solutions 0. Answers 4. Comments 0. Hi, eBay does not reimburse you.
Why would they? You were responsible for packing the item sufficiently and getting it item to buyer safely. That didn't happen. You are required to refund the buyer.
Insurance protects you, so if the package was insured, you recoup your loss by filing the insurance claim. Actually you dont recoups your loss. You have refunded your money to the buyer and you are out the item, which is broken and you can't sell. You are out bucks. Hi,I believe the buyer needs an excuse for a refund when they decide they do not want the item,make sure they send your item back and make sure they did not take any parts or switch your item for another item.
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